Return and refund policy

At qcstyle™, we want every customer to enjoy a worry-free shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below for information regarding returns, replacements, and refunds.

1. Return Eligibility

We offer a 30-day return window beginning on the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

Be unused and in its original condition
Include all original packaging, accessories, and components
Show no signs of misuse, damage, or excessive wear
Be accompanied by valid proof of purchase (such as your order confirmation or receipt)

Returns that do not meet these requirements may not be eligible for approval.

2. Requesting a Return

Before returning any merchandise, please contact our customer support team to obtain return authorization.

Email: service@qcstyle.com

Once your request has been reviewed and approved, we will provide:

Return instructions
The appropriate return shipping address
Additional information needed to complete the return process

Please note: Returns sent without prior authorization cannot be accepted or processed.

3. Incorrect, Defective, or Damaged Items

We recommend inspecting your package immediately after delivery.

If you receive an item that is:

Damaged during shipping
Defective
Missing components
Different from what you ordered

Please contact us as soon as possible and include clear photos of both the product and its packaging. Our team will evaluate the situation and work with you to provide an appropriate solution.

4. Items That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain items are not eligible for return.

These may include:

Personalized or customized products
Perishable goods
Personal care or hygiene products
Hazardous materials or flammable products
Gift cards
Clearance or final-sale merchandise
Original shipping charges paid at checkout

If you are uncertain whether your purchase qualifies for return, please contact us before sending it back.

5. Product Exchanges

If you wish to exchange an item, the quickest method is to request an approved return for the original product.

Once the return has been accepted, you may place a new order for the item you prefer.

This helps ensure faster processing and product availability.

6. European Union Customers

For orders delivered to countries within the European Union, customers may have the legal right to cancel or return eligible purchases within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.

Returned items must:

Remain unused
Be in their original packaging
Include any accessories and documentation
Be accompanied by proof of purchase

Where applicable, this statutory right exists in addition to our standard return policy.

7. Refund Processing

After your returned item arrives, our team will inspect it to confirm eligibility.

If your return is approved:

Your refund will be issued using the original payment method.
Processing typically takes up to 10 business days after approval.
Depending on your financial institution, additional time may be required before the refund appears on your account.

If you have not received your refund 15 business days after approval, please contact us for assistance.

8. Return Shipping Address

Please do not send returns to our business address unless specifically instructed to do so.

Once your return request has been approved, our customer support team will provide the correct return address along with detailed shipping instructions.

Unauthorized returns sent to an incorrect address may delay processing or be refused.